American Veteran Magazine

Police Dispatcher

Pasadena Police Department
Published
October 11, 2017
Job Type
Category

Description

SALARY
$26.85 - $33.53 Hourly    $4,654.00 - $5,811.87 Monthly    $55,848.00 - $69,742.40 Annually

OPENING DATE: 10/12/17

CLOSING DATE: 10/26/17

THE POSITION

The Pasadena Police Department is looking for energetic, highly detailed, and effective communicators to join our team of professionals in handling 9-1-1 emergency calls for the City of Pasadena. The successful candidates will be committed, conscientious, and motivated to help people and provide good customer service to both external and internal customers. Police Dispatchers currently work a 3/12 work schedule that includes nights, weekends and holidays. This is an excellent and rewarding career opportunity to join a World Class law enforcement agency. Come join our team! 
About the Communications Team
Our communications team is committed to providing timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated, and trained professionals who provide the vital link between citizens and public safety personnel. We embrace and infuse the values of pride, professionalism and integrity into all aspects of our operations. We work in a newly remodeled Communications Center with mountain views and new state of the art ergonomic work stations. We work behind the scenes on  the Tournament of Roses Parade and on many Rose Bowl events. We offer progressive work schedules for around the clock coverage.

Click Pasadena Police to learn more about us and to view an informational video on the communications team.

Must type 40 net words per minute, evidenced by a typing certificate. Please note that you must attach a valid typing certificate as a document to your application. Applications without a valid typing certificate attached will be deemed incomplete.  Click here  to review detailed information regarding the typing certificate requirements. 

ESSENTIAL FUNCTIONS

The major responsibilities of this position are listed below. For further information, please review the job description.

  • Operates radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public; evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident; determines nature and priority of calls and/or transfers calls to the appropriate agency.
  • Dispatches police personnel and equipment to incidents according to established procedures; maintains radio contact with police units on assignments; notifies other departments of needed support services; monitors the status of police units and their locations; monitors radio frequencies for mutual aid; keeps appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment as directed; notifies other jurisdictions when necessary; gives station identification as required by the FCC.
  • Responds to field unit requests via radio or telephone for information, tow truck, paramedics, animal control and notification of hospitals or other law enforcement agencies; performs inquires on DOJ, National Crime Information Service, FBI, Stolen Vehicle Systems.
  • Receives, enters and relays situational information such as suspect descriptions location updates and other responders in the area to field units. Notifies other agencies and departments by telephone or radio in order to coordinate activities.
  • Testifies in court as necessary.
  • Enters, maintains, retrieves, and interprets data in police department computer systems (e.g., Computer Aided Dispatch and Records Management System).
  • May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, etc.
  • May train new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.

QUALIFICATION GUIDELINES

COMPETENCIES
The following list represents the core competencies needed for success in this position.

  • Analytical skills in analyzing situations as they occur and responding appropriately to ensure the protection of the public and police personnel.
  • Attention to detail in achieving thoroughness and accuracy when accomplishing a task through concern for all the parties involved.
  • Interpersonal skills in establishing and maintaining effective working relationships with all those encountered in the course of work.
  • Multi-tasking while working under stress and exercising good judgment in emergency situations.
  • Oral communication skills to covey thoughts and express thoughts and ideas using speech in individual or group situations; attend to and fully comprehend what others are saying.
  • Organizational and planning skills in determining dispatch priorities during peak workloads.
  • Technology skills in operating computer and radio systems.
  • Tolerance to ambiguity in dealing with issues and information that is not clear cut or which requires interpretation and/or follow up.
  • Written communication skills to express ideas, thoughts, and concepts clearly in writing, using correct and appropriate grammar, organization and structure.
  • Type 40 net words per minute. Click here  to review detailed information regarding the typing certificate requirements.

EDUCATION AND EXPERIENCE

  • Graduation from high school or GED equivalent, and at least one year of responsible experience in interacting with the public and performing general clerical duties
  • Radio operation, computer assisted dispatching and teletype experience is preferred. Prior law enforcement experience highly preferred.

SELECTION PROCESS
The selection process will consist of a training and experience evaluation, written test, interview panel, and department-level interviews. Probationary work test period is (18) eighteen months.

VACANCIES
There are currently several vacancies in the Police Department which may be filled as a result of this selection process.

SPECIAL REQUIREMENTS

Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation.

Must type 40 net words per minute, evidenced by a typing certificate. Please note that you must attach a valid typing certificate as a document to your application. Applications without a valid typing certificate attached will be deemed incomplete.  Click here  to review detailed information regarding the typing certificate requirements.

A California POST Basic Public Safety Dispatcher Certificate must be obtained within the first year of employment and maintained as a condition of continued employment.

A Police Dispatcher must be available to work a flexible schedule, including weekends, holidays, day, swing or graveyard shifts.

FLSA Non-exempt

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