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OPS Family Support Worker

Florida Department of Health - Lee County
July 11, 2018
Job Type


Requisition No: 39822

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64936156

Position Number: 64936156

Salary:  $12.00 per hour

Posting Closing Date: 07/16/2018

This is an Other Personnel Services (OPS) Family Support Worker with the WIC program of the Florida Department of Health (DOH) in Lee County.  The incumbent complies with all WIC and DOH policies, operating procedures and directives, in accordance with DHM 150-24. This employee is required to have annual assessment for TB, which may include a tuberculin skin test. This employee is at risk for exposure to blood-borne pathogens. Employee will be immunized in accordance with State Health Program Office Immunization Recommendations for Health Care Workers or employee provides proof of immunity for recommended requirements. Travel to all sites may be involved in the performance of duties. This position may serve clients that speak only Spanish, Creole or other languages. It may require implementation of the Department’s Limited English Proficiency Plan.

This is a paraprofessional position as a Loving Support breastfeeding peer counselor with the Florida Department of Health in Lee County Special Supplemental Nutrition Program for Women, Infants and Children (WIC). This position is responsible for promoting and supporting breastfeeding, providing basic breastfeeding education and social services to WIC participants in various locations throughout Lee County. The person in this position will have authorized "need to know" access to confidential WIC client records and the WIC FL-WiSE database. Assignment of duty station, hours and days worked may vary based on agency/site needs, counselor is available after hours (until 9 p.m.).

Duties and responsibilities for OPS Family Support Worker - Breastfeeding Peer Counselor:
Gives basic breastfeeding information and support to new mothers, including telling them about the benefits of breastfeeding, overcoming common barriers, and getting off to a good start with breastfeeding. Helps mothers prevent and handle common breastfeeding concerns. Provides manual and working mom pump loans as needed. Counsels WIC pregnant and breastfeeding mothers at scheduled intervals determined by the local WIC Nutrition Program through individual support, group classes, and telephone contacts. Makes routine periodic contacts with all clients assigned. Attends, assists, and/or facilitates prenatal classes and breastfeeding support groups and documents encounters the same day. Maintains and updates all WIC client contacts made and documents encounters in the FL-WiSE system the same day. Provides follow-up service on all referrals received with proper documentation. Completes forms and paperwork in hard copy and electronically as required. Records and reports accurate data on all client contacts to Peer Counselor Coordinator.
Works within her scope of practice and yields to breastfeeding expert, nutritionist, and/or other health care professional, or social services according to clinic protocols when the issue is outside of peer counselor’s scope of practice. Cannot give medical advice. Counselor cannot distribute, clean, and inventory breast pumps.
Attends and completes all breastfeeding training classes, regular in-service trainings, participates in appropriate WIC Program and Department of Health meetings and attends conferences and workshops as assigned.
Accurately completes all required forms and reports including but not limited to Employee Activity Report (EARs), Leave and Attendance Record, Leave Authorization Forms, and travel logs by required deadlines. Reads assigned
books and materials on breastfeeding that are provided by the supervisor. May assist WIC staff in promoting breastfeeding peer counseling through, special projects, health fairs, and other duties assigned. Maintains confidentiality and security of client and program information.
Reports to work as scheduled. Calls supervisor when sick or unable to report to work, and follows chain of command when supervisor not available.
Performs other related duties as required.

· Knowledge of basic breastfeeding practices.
· Enthusiastic about breastfeeding and have a desire and ability to assist mothers from low income communities.
· Has breastfed at least one baby with minimal or no supplementation for at least 6 months (does not have to be currently breastfeeding) and wants to help other mothers enjoy a positive breastfeeding experience
· Knowledge of and ability to promote breastfeeding benefits.
· Knowledge of principles, practices & procedures.
· Knowledge of correct spelling, punctuation & grammar usage.
· Knowledge of standard business formats & styles for letters & business forms.
· Skill in typing and operating a personal computer.
· Skill in professional telephone etiquette.
· Ability to handle telephone calls in a courteous & effective manner.
· Ability to speak, read, write & communicate effectively.
· Ability to follow office procedures & practices.
· Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing.
· Ability to establish & maintain effective working relationship with others.
· Ability to record information accurately, file, and maintain records.
· Ability to plan, organize, manage time, meet deadlines, and work independently.
· Ability to maintain confidentiality in the workplace.

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Incumbent will have access to records containing social security numbers in the performance of job duties.
Valid Florida driver license
Taking Confidential Information Out of the Health Department: Prior permission is granted to remove and transport confidential information from the premises of DOH-Lee as defined in the current version of the FL DOH Information Security and Privacy Policy 7. Employee must maintain the minimum required information in their control at all times in a lockable device. Information should be returned to DOH-Lee, by the close of same business day. If not feasible, prior permission by the supervisor must be granted to keep information until the next business day.

  • ** Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
  • This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
  • Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
  • The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.  Only U. S. citizens and lawfully authorized alien workers will be hired.
  • Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268.

    Working hours: (A) Varies daily between 8:00 a.m. to 5:00 p.m. based on agency needs. (B) Total hours in
    workweek: 20 (C) Explain any variation in work: 9 am – 9 pm, 7 days a week by phone in addition to covering clinic
    duties. Incumbent may be required to work additional hours if needed.

    OPS – Other Personal Services / Temporary Employment


    State of Florida 401(a) FICA Alternative Plan* - mandatory

    Workers’ Compensation - mandatory

    Reemployment Assistance (Unemployment Compensation) - mandatory

    Participation in state group insurance (must meet eligibility requirements, please consult with your servicing HR office for details)

    Deferred Compensation - voluntary

    Employee Assistance Program - voluntary


    Any form of paid leave

    Paid holidays

    Participation in the Florida Retirement System

    Reinstatement rights or retention rights


    Sections 110.131, 110.1315 and 216.011(1)(dd), Florida Statutes

    Rules 60L-33.005 and 60L-34.001, Florida Administrative Code



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