Operations Analyst II

Florida Department of Health
October 11, 2018
Fort Myers, florida
Job Type


Requisition No: 46265

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64085617

Position Number: 64085617

Salary:  $35,000.00 - $45,000.00

Posting Closing Date: 10/22/2018

The incumbent, as an employee of the Department of Health-Lee County (DOH-Lee), represents the agency, its mission and values, and is expected to promote cooperation, courtesy and teamwork in a diverse environment.  This position is under the direct supervision of the Business Manager III-SES.  The Operations Analyst II acts as DOH-Lee’s Information Security and Privacy Coordinator (ISPC) and is responsible for the overall coordination of the Information Security and Privacy Program as stated in DOHP 50-10.1, Section V.G.2.  The Operations Analyst is responsible for developing policies and operating goals and objectives for the Department, to include implementing and administering methods and procedures to enhance operations as appropriate to the unit.

Information Security and Privacy Coordinator (ISPC)

Reviews and is familiar with the contents of respective Statutes, Administrative Codes, department policies, and the Information Security and Privacy Policy, DOHP 50-10.  Assures current information in regards to Information Security and Privacy Policy is available to DOH-Lee staff. Serves as a liaison with the Department of Health to ensure a uniform approach to Information Security and Privacy practices and acts as a central point of contact to DOH-Lee staff regarding information and security and privacy issues. Monitors to ensure that initial Information Security and Privacy training is completed by all new employees, volunteers, and contracted employees prior to access to information or within appropriate timeframe not to exceed the 30 days of employment as stated in DOHP 50-10.  In collaboration with the TRAIN system local administrator, monitors completion of annual Information Security & Privacy Awareness training.

The ISPC monitors adherence to the Information Security and Privacy Policy and its procedures. Monitors access to confidential and public data. Handles incident reporting investigations. Works in conjunction with the DOH-Lee Administrator and Human Resources on incident report corrective action plans.  Reports and forwards completed incident reports to the DOH-Lee Administrator.  Maintains incident reports until retention requirements are fulfilled.

Coordinates the development of DOH-Lee Information and Privacy procedures; reviews and updates procedures as necessary.  Provides one-to-one information security and privacy awareness training to the cleaning services contract staff as requested or any other requested training as a corrective action plan.

Participates in annual risk assessment, including follow-up of corrective actions determined by the assessment.  Participates in performance improvement reviews and makes recommendations for program improvement.

Policy and Procedure Management

Under the direction of Management, develops and prepares policies and procedures for administrative review/approval based on analysis of information gathered or provided by functional unit, to include process mapping, documentation and other data.

Assists with the coordination of activities related to the review of existing policies and procedures to identify areas that require policy development or revisions.  Prepares recommendations for administrative review. Gathers information on best practices to assist with the coordination and management of policies related to the development of protocols to promote uniformity and consistency in implementing policies and procedures. Under the direction of supervisor, serves as liaison to departmental staff, internal and external customers to address or resolve issues related to policies and procedures, ensuring questions and concerns receive appropriate, accurate and timely responses, as well as clear, defining explanation of policy.

Performs ongoing management of policy recommendations and procedure documentation, to include adhering to a change process, obtaining approvals for proposed policy changes, publishing approved documentation and maintaining published document versions.

Develops recordkeeping procedures.  Manages appropriate records and policy documentation in accordance with applicable regulations, policies and standards.  Maintains Intranet policy portal (SharePoint).

Performs other duties as assigned by management to include attending meetings and conferences.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledge of the procedures for securing, accumulating, processing, preserving, retrieving and controlling the distribution of confidential information
  • Knowledge of the principles and techniques of records management
  • Knowledge of administrative principles and practices
  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of the methods of data collection
  • Skill in operating a personal computer
  • Skill in using MS Office (Word, Excel, Publisher, PowerPoint) and Outlook
  • Ability to work independently or with minimal supervision
  • Ability to prepare reports
  • Ability to understand and apply applicable rules, regulations, policies and procedures
  • Ability to design and present training programs relating to the principles and techniques of policies and procedures.
  • Ability to plan, organize and coordinate work assignments
  • Ability to make decisions in a timely manner.
  • Ability to utilize problem-solving techniques
  • Ability to establish and maintain effective working relationships with others
  • Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
  • Ability to lift and carry up to 50 pounds as needed
  • Ability to frequently use and operate general office equipment (e.g., telephone, computer, copier, etc.) and
    small hand tools (e.g., stapler, scissors, etc.)

Other job-related requirements for this position:

  • EMERGENCY DUTY: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
  • CONFIDENTIALITY: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.
  • Valid Florida driver license and reliable transportationWorking hours: (A) Daily from 8:00 am to 5:00 pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)     May work additional hours as needed.


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