Florida Department of Health * Immunization Section
OPERATIONS ANALYST I - 64005239
This is a responsible position, which requires the incumbent to work independently and to use good judgment regarding the enforcement of standard operating procedures for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry. This position requires extensive work with the healthcare provider community in Florida and must represent the department in a positive and professional manner always. The incumbent in this position must understand and observe appropriate protocol about all standard operating procedures for the program. The incumbent must also maintain a thorough working knowledge of the Florida SHOTS system and its functionality to appropriately address end-users’ requests.
Enrollment Processing – Maintain working knowledge of standard operating procedures to review, evaluate process and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system. Timely enrollment processing goal is one (1) day.
Enrollment Issues Resolution – Utilizing standard operating procedures, the incumbent will regularly perform audits of the Florida SHOTS database and identify enrollment issues and either resolve the issue or report to the supervisor the issue with reasons and timeliness. Enrollment roster is to be reviewed once a month or more often, and resolutions are to be completed prior to the enrollment or issue expiration dates.
Training Support – The incumbent will assist with the training of end-users, including development and maintenance of web-based training and user manuals and end-user coaching. Web-based training and user manual support is to be coordinated to assure the products are ready for deployment with the associated release.
Enrollment Support – Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the incumbent will properly resolve issues for end-users and report the findings. Timely response to communications is two business hours with a direct response or forwarding to supervisor.
Administrative Support – Working within standard operating procedures, the incumbent will provide support in the administrative aspects of the Florida SHOTS system, including timely record scanning, filing, and organization maintenance.
Enrollment Documentation – The incumbent will periodically review standard operating procedures and recommend updates to supervisor based on system and process changes.
Other Duties – Performs additional duties as assigned by supervisor within set time expectations.
Sensitive - The person in this position will be performing task involving sensitive information or requiring high level of trust for other reasons.
NOTES: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit.
You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Applicant information provided as a result of this advertisement may be open to a public records request as allowed by Florida Statutes. All information submitted, including your application and responses to qualifying questions, is a public record unless otherwise exempted by law.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Special Note: Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or to perform other emergency. Duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Please do not submit documents directly to the agency.
To be considered for this position, please apply directly through the People First site at https://peoplefirst.myflorida.com
The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.