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Human Services Counselor III

Florida Department of Health - Lee County
July 11, 2018
Job Type


Requisition No: 39823

Agency: Department of Health

Working Title: HUMAN SERVICES COUNSELOR III - 64006600

Position Number: 64006600

Salary:  $32,500.00 - $35,000.00

Posting Closing Date: 07/16/2018

This is a Human Services Counselor III is a Career Service position with the Florida Department of Health in Lee County and reports to the Health Education Program Manager-SES. The incumbent is responsible for the Ryan White Medical Case Management Part B services in Lee County.   This is a responsible, professional case management positon requiring the ability to plan and act independently. Performs all Ryan White Medical Case management duties as required in compliance with State Department of Health funding regulations.

Incumbent handles protected health information on a “need to know” basis following Department of Health, HIPAA, and Information Security policies, protocols and procedures. Employee abides by State/Federal laws governing health information. Responsible to maintain confidentiality, security, privacy and integrity of protected health information. This is a “need to know” position with access to the following information sets: Ryan White, HOPWA, ADAP, HMS, CAREware, lab, and medical records.

Incumbent will have excellent oral and written communication skills; be very organized, conscientious and detail-oriented; have good interpersonal skills; be compassionate, with a positive attitude; have thorough documentation skills with knowledge of SOAP (Subjective experience of the client, Objective discoveries of the healthcare professional, Assessment of the client’s condition, and Plan for further treatment) charting; be knowledgeable of medical terminology; with skills in counseling, teaching and educating clients; the ability to multi-task in a fast-paced environment; the ability to work with community agencies and make appropriate referrals. Incumbent will have understanding and knowledge of cultural diversity, especially with sensitivity to clients’ alternative lifestyles.

Provides Ryan White (RW) eligibility and case management services to eligible HIV/AIDS clients in accordance with the Ryan White comprehensive AIDS Resources (CARE) Act, Lead Agency contract, Florida HIV/AIDS Eligibility Manual, Florida HIV/AIDS Management Operating Guidelines and local protocols to include: initial intake; eligibility determination; comprehensive needs assessment, current plan of care for comprehensive clients; linkage to services; provision of authorization for dental, pharmacy and specialty medical assistance programs (Medicaid, Medicare, SSI, Social Security Disability, Food Stamps, etc.), and makes referrals  as appropriate. Consults with physicians, nurses and other professionals regarding behavioral/medical issues encountered during the treatment process. Formulates a written plan of care for clients, incorporating formal and informal services, and updates plans every 6 months. Monitors client progress and compliance with the plan of care.

Coordinates and facilitates services for HIV-infected clients served by the Florida Department in Lee County and other providers.   Follows contract guidelines and procedures for providing services to HIV-infected clients and their families as needed.  Acts as a liaison between HIV-infected clients and community agencies.

Complies with Florida AETC Medical Case Management standards and completes online modules. Maintains records and completes reports as required by Ryan White Part B, Part C, HOPWA and ADAP contracts. Coordinates with CHD administrative office for billing.

Conducts client-centered PrEP education. Assist PrEP clients with enrollment into medication assistance programs and schedule appointments with health care providers. In addition, this PrEP navigator will carry a caseload and will conduct follow-up appointments to address adherence to medication. Complete non-medical patient assessments for PrEP services.  Enter all PrEP services into the Health Management System (HMS). In addition, this PrEP navigator will carry a caseload and will conduct follow-up appointment to address adherence to medication.

Provides medication to ADAP clients as needed when ADAP staff are unavailable; other duties as assigned by supervisor. Attends and participates in staff development, team and staff meeting, in-services, webinars, and continuing education. Participates in Case Managers Supervisors meeting and in QA/QI meeting and activities.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledge of principles, practices & procedures of public assistance resources
  • Knowledge of theories and practices in counseling or social work.
  • Knowledge of professional ethics relating to counseling or social work.
  • Knowledge of interviewing techniques
  • Knowledge of correct spelling, punctuation & grammar usage
  • Knowledge of standard business formats & styles for letters & business forms
  • Skill in operating a personal computer
  • Skill at using state computer systems
  • Ability to provide counseling or social work services to others
  • Ability to operate general office equipment
  • Ability to follow office procedures & practices
  • Ability to organize & maintain filing systems
  • Ability to handle telephone calls in a courteous & effective manner
  • Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
  • Ability to establish & maintain effective working relationship with others
  • Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
  • Ability to prioritize individual workload
  • Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
  • Ability to lift and carry up to 50 pounds as needed
  • Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
  • Ability to work with occasional loud noises
  • Ability to locate information that is listed alphabetically & numerically
  • Ability to follow instructions
  • Ability to review data for accuracy & completeness
  • Ability to work independently or with minimal supervisionMINIMUM QUALIFICATIONS PREFERRED –

    A bachelor's degree from an accredited college or university and two years of professional experience in developmental disabilities, special education, mental health, counseling, guidance, social work, health or rehabilitative programs.Other job-related requirements for this position:

  • Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
  • Valid Florida driver license and reliable transportation
  • Taking Confidential Information Out of the Health Department:  Prior permission is granted to remove and transport confidential information from the premises of DOH-Lee as defined in the current version of the FL DOH Information Security and Privacy Policy 7.  Employee must maintain the minimum required information in their control at all times in a lockable device.  Information should be returned to DOH-Lee, by the close of same business day. If not feasible, prior permission by the supervisor must be granted to keep information until the next business day.
  • Information Custodian for Ryan White program: This position has the responsibility of being the Information Custodian as defined in the current version of the FL DOH Information Security and Privacy Policy 3, “Local information Custodian” responsibilities. 

    Working hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 + 40  (C) Explain any variation in work (split shift, rotation, etc.) Note: May be required to work additional hours as needed


  • ** Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
  • This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
  • Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
  • The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.  Only U. S. citizens and lawfully authorized alien workers will be hired.
  • Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268.



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