Health Support Technician

Florida Department of Health
February 12, 2019
Fort Myers, Florida
Job Type


Requisition No: 54080

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64067710

Position Number: 64067710

Posting Closing Date: 02/15/2019

The Health Support Technician is a Career Service position with the Florida Departmetn of Health in Lee County. The incumbent complies with all WIC and DOH policies, operating procedures and directives, in accordance with DHM 150-24. This employee is required to have annual assessment for TB, which may include a tuberculin skin test. This employee is at risk for exposure to blood-borne pathogens.  Employee will be immunized in accordance with State Health Program Office Immunization Recommendations for Health Care Workers or employee provides proof of immunity for recommended requirements. Travel to all sites may be involved in the performance of duties. This position may serve clients that speak only Spanish, Creole or other languages. It may require implementation of the Department’s Limited English Proficiency Plan.


Collects and records medical data (height/length, weight and hemoglobin levels) of WIC clients in accordance with DHM 150-24. Transcribes all medical data to the FL-WiSE system. Completes the Lab/Anthro screen with proper measurement conversions for women, infants and children. Reviews client’s immunization records and documents information in the Immunization/Blood work screen of the FL-WiSE system in accordance with DHM 150-24 and manuals. Calibrates anthropometric equipment per DHM 150-24 manual, when needed. Properly maintains bio-hazardous materials according to FDOH and CHD requirements. Follows FDOH and Lee CHD policies regarding prevention of blood borne pathogen transmission. Cleans electric breast pumps returned to the site per department policy.


Operates the FL-WiSE computer terminals/scanners/signature pads/card readers/pin pads: interviews participants for demographics, WIC income eligibility and immunizations; issues benefits, special formula and EBT cards. Instructs participants on redemption procedures, rights and obligations, program procedures, vendor/participant concerns. Provides interactive newsletter contact and voter registration compliance. Responsible for security, inventory, storage and accurate completion of special formula, EBT card issuance log and supply orders. Participates in end of the month inventory. Completes precertification screen for anyone walking in and requesting a WIC appointment. Adheres to all WIC regulations, policies and procedures set fourth in DOH 150-24, and other guides and manuals designated for the position.


Answers telephone to schedule appointments in the FL-Wise System, provide information, or forward calls. Provide information to the public regarding the WIC Program, classes and/or other program events. Provide information on community assistance agencies. Completes weekly call backs as directed.


Protect, promote and support breastfeeding. Refer client to appropriate site for breastfeeding information, concerns and/or breast pump loan. Work Breastfeeding Report as directed by supervisor.


Meets deadline for submission of EAR’S, timesheets, mileage vouchers, and other items requested. Attends staff meetings and in-service training programs. Participated in on-going nutrition educator activities with local agency. Responsible for security, inventory, storage and accurate completion of special formula, EBT card issuance log and supply orders. Participates in end of month inventory.  Performs related duties as required by supervisor.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledge of principles, practices & procedures
  • Knowledge of correct spelling, punctuation & grammar usage
  • Knowledge and experience performing anthropometrics.
  • Knowledge of standard business formats & styles for letters & business forms
  • Skill in operating a personal computer
  • Ability to operate general office equipment
  • Ability to follow office procedures & practices
  • Ability to organize & maintain filing systems
  • Ability to handle telephone calls in a courteous & effective manner
  • Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
  • Ability to establish & maintain effective working relationship with others
  • Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
  • Ability to prioritize individual workload
  • Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
  • Ability to lift and carry up to 50 pounds as needed
  • Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
  • Ability to work with occasional loud noises
  • Ability to locate information that is listed alphabetically & numerically
  • Ability to follow instructions
  • Ability to review data for accuracy & completeness
  • Ability to work independently or with minimal supervision
  • Ability to perform mathematical calculations.
  • Ability to frequently bend, kneel, reach and sit for long periods of time

Other job-related requirements for this position:

  • Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
  • Incumbent will have access to records containing social security numbers in the performance of job duties.
  • Valid Florida Driver’s license and reliable transportation.
  • Taking Confidential Information Out of the Health Department: Prior permission is granted to remove and transport confidential information from the premises of FL DOH at Lee County as defined in the current version of the FL DOH Information Security and Privacy Policy 7. Employee must maintain the minimum required information in their control at all times in a lockable device. Information should be returned to FL DOH at Lee County, by the close of same business day. If not feasible, prior permission by the supervisor must be granted to keep information until the next business day.

Working hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) Incumbent may be required to work additional hours if needed.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).

Pursuant to Chapter 295, Florida Statutes, eligible veterans and spouses of veterans will receive preference in employment and are encouraged to apply. For applicants claiming Veterans' Preference, please attach supporting documentation that includes character of service (for example, DD form 214 Member Copy #4) when you apply for a vacancy. Applicants may also fax their supporting documentation to People First at 1-888-403-2110. All documentation is due by the closing date of the job announcement.

  • ** Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
  • This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
  • Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
  • The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.  Only U. S. citizens and lawfully authorized alien workers will be hired.
  • Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.

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