The incumbent is independently responsible for the IT department functions at the Florida Department of Health – DeSoto County (DCHD) and provides direct IT support to all departments/employees.
Incumbent must possess an Associate’s degree from an accredited university. Bachelor’s degree preferred and/or a combination of education and experience totaling one to three years in Information technology or Information services. Incumbent must possess a valid Florida driver's license and have a motor vehicle to carry out these duties.
MAJOR DUTIES AND RESPONSIBLITIES:
This position serves as Systems Administrator for the DCHD local area networks at the Baldwin, Oak Street and Olean sites, including the operating software, productivity software, clinic management software, communication software, and for all the electronic hardware involved in the Network, related systems and audio-visual systems. Also, serves as the Alternate Systems Administrator for Desoto County on an as needed basis. As Systems Administrator, this position is also independently responsible for the maintenance and continuing performance of the local area network; strategic and contingency planning, equipment acquisition and as the liaison between the CHD and state-level Information Resource Management. Install, configure and maintain DeSoto County Health Department Network. This includes setting up and servicing all network connections between DCHD sites and Tallahassee. This also includes setting up, troubleshooting and maintaining all DCHD servers, network printers, switches and interconnecting cabling systems. Ensuring data and database backups are performed nightly. Ensure proper IT security procedures are being followed at all times.
Analyzes needs of users, system management procedures and available software packages to best serve county health department needs. Suggests and researches purchase of equipment, produces and submits Information Resource Requests for state approval for equipment. Follows approved state and local purchasing practices to purchase all technology related items including computers, cell phones, air cards, and related hardware and software for the county health department. Assists in creating the IT budget and notifies each department of upcoming expenses in the new fiscal year. Prepares monitors and manages budgets related to Information Technology. The budget is prepared on time and presented without delays during annual budget process; the budget is monitored monthly and appropriate course corrections are made; and the budget year is completed with no more than 5% over or under expenditures at the end of the year.
Responsible for Telephone/VOIP equipment and software to include moving extensions, modifying software and troubleshooting hardware and software issues. Administration/maintenance of the Joy Communications/Mitel phone system and Central Security Alarm System. Ensure maintenance agreements are up to date for Joy Communications/Mitel and Century Link. Run phone reports for each department when requested.
Move computers and peripherals when necessary. Assist end-users in third party software package problem resolutions and end user support including the following software: Windows Server 2012, Windows 10, Microsoft Excel, Word, PowerPoint, Outlook, LANDesk-NUMARA, Adobe, Foxit, Attachmate, and Cache. Maintains and develops standards in areas of network configuration, software installation and access, program documentation, backups, file retrieval, virus detection, disk management, and library maintenance of program documentation, software diskettes, and manuals. Manage all Apple products including I-Phones and I-Pads. Assists with physical planning as it relates to installation of automated office systems throughout the agency to include consideration of building modifications, air conditioning requirements, electrical requirements, cabling, etc. Prioritizes and completes at least 80%of all help tickets on a routine basis.
Placing new users into the Network System (Active Directory) in accordance with DOH and Local CHD security guidelines and protocols while establishing and maintaining facilities in accordance with the IT Risk Assessment Document. Establishing e-mail accounts and setting up new computers and user profiles using advanced system tool to insure conformity and replication of systems. Coordinates departmental responsibility for all hardware acquisition, installation, maintenance, inventory, and end user support. Create and manage GPO’s to ensure user connectivity and start up scripts. Administration/maintenance of the DCHD internal and external websites. Ensures that all maintenance contracts with Web Hosting service are kept up-to-date. Monitor and complete updates for Intranet/Internet site within 2 weeks of request.
Performs required duties as a System Administrator in the HMS system.
- Coordinates with Management and Staff on the implementation of new modules in the HMS System.
- Installs all new modules.
- Act as a consultant for inquiries into system changes and upgrades and resolves operational problems.
- Monitors HMS performance and recommends efficiency improvements.
- Coordinates use of the organizations data to ensure data integrity and control redundancy.
- Coordinates the Billing Module of the HMS System
- Maintains fiscal related databases in the module, including the Service Code file and Fee Schedule.
- Provides technical assistance to all employees regarding the HMS system.
- Analyzes complex data problems with the HMS System and works closely with program supervisors and staff to resolve them.
- Efficiently handles all software maintenance and upgrades to the HMS System, consulting/coordinating with Department of Planning and Evaluation in Tallahassee as appropriate. Assists Programmer in Tallahassee by beta testing enhancements to HMS routines or modules as requested. Assists Programmer in Tallahassee by beta testing enhancements to HMS routines or modules as requested.
- Provides training to staff on the new HMS System changes and upgrades.Establishes daily priorities and work tasks using a Help Desk Type ticket system. Properly records project time and/or problems for analysis later by management. Provides the technical expertise to insure the operational functioning and maintenance of all personal computers, printers and other peripherals. Assists in the formation of policies and procedures to safeguard the system and the data integrity. Plans and provides specific advanced level technical assistance and direction to the Administrator or other personnel regarding the selection, installation, implementation, training of users on the use of telecommunications as they relate to the Network as well as the site-to-site telecommunications. Performs complete installation of all computer equipment insuring that all software is installed correctly and conforms to the Department of Health standards. Independently facilitate all equipment repairs with contracted repair vendor. Performs required duties as the Information Security Coordinator for the CHD, as well as the Information Custodian for the Electronic dataset. Serves as the HIPAA Privacy Officer and “Sanitizer for the Asset Management System. Serves as the IT Disaster Recovery Coordinator. Acts as an Emergency Data Custodian, per DeSoto CHD IS Policy 8, Emergency Access for Electronic Documentation. Also, serves as the Florida Shots Administrator. Transports confidential information to outlaying sites when needed.The Information Security Coordinator for DeSoto County Health Department works independently and with local, regional and state in response to incidents to maintain local and state IT malware/phishing attack, and to secure equipment and data. The Security Officer is ultimately responsible for the Information Security Program maintenance. Assists with for inventory control using ASSET Management and DeSoto County procedures and policies including Physical counts. Coordinates with agency management for the acquisition of and contracting for hardware, software, and services (including maintenance). Maintains DCHD inventory for all IT related equipment, software, and maintenance agreements. Responsible for entering state IT property into the Asset Management System as mandated by the State.Conducts network, Information Security, and New Employee Orientation training on an ongoing basis for DCHD, volunteers, and contracted employees. Provides software training for departmental software when needed. Processes new hires and terminations for IT related matters. Manages all network, Central Security, and HMS accounts for all employees. Acts as liaison between the CHD and state-level workers concerning workforce development issues. Acts as backup up administrator for TRAIN and Servfl/Everbridge. Participates and completes required trainings and conference calls pertaining to TRAIN.Administrative Documentation. DOH employees are expected to submit timely and accurate timesheets, TRAIN courses, travel and EARS/DARs documentation, and per the established standards. Incident reports are to be submitted in an accurate and timely manner to the Incident Reporting Coordinator (Category 1 incidents should be verbally reported within 24 hours and a written report within 48 hours of the incident occurring; Category 2 incidents should be verbally reported as soon as possible after the occurrence to the Incident Reporting Coordinator with a written Incident Report within 24 hours). Invoices received are processed within required timeframes. No more than three late submissions and/or errors per rating period.Demonstrates ICARE Values with clients and co-workers throughout the business day. These include (Innovation (searching for creative solutions, managing resources wisely), Collaboration (using teamwork to achieve common goals & solve problems), Accountability (performing with integrity & respect), Responsiveness (achieving our mission by serving our customers & engaging our partners), and Excellence (promoting quality outcomes through learning & continuous performance improvement).Performs back-up courier service for daily bank deposits and outgoing mail to post office. Assists with incoming and outgoing mail.Other related duties as required by supervisorKnowledge of: • Statutes, and Rules and Regulations that pertain to the programs• Use of equipment and supplies related to the position
- Ability to:
- • Knowledge of office automation operations, procedures, and equipment, personal computers and software. Knowledge of problem-solving techniques. Ability to process information logically and solve problems. Ability to identify and define user task needs. Ability to communicate effectively
- KNOWLEDGE, SKILLS, AND ABILITIES ESSENTIAL TO THIS ROLE:
- Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others;
- Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes;
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services.
- Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another;
- Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of DCHD and self;
- Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility;
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations;
- Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance;
- Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help DCHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans;
- Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement;
- Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees;
- Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment;
- Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks. Skilled in using time management techniques to coordinate a variety of responsibilities efficiently. Ability to prioritize tasks. Pursuant to Chapter 295, Florida Statutes, eligible veterans and spouses of veterans will receive preference in employment and are encouraged to apply. For applicants claiming Veterans' Preference, please attach supporting documentation that includes character of service (for example, DD form 214 Member Copy #4) when you apply for a vacancy. Applicants may upload their supporting documentation to People First when applying. All documentation is due by the closing date of the job announcement.
- Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).
- ** Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
- This position requires a security background check and/or drug screening and participation in direct deposit. Fingerprinting is required of the successful applicant for a sensitive position. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
- Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
- If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
- The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Only U. S. citizens and lawfully authorized alien workers will be hired.
- Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
- The State of Florida is an equal opportunity employer/affirmative action employer and does not tolerate discrimination or violence in the workplace.
- Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the DOH in advance to allow sufficient time to provide the accommodation.
If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268.